In April of 2003, Trinity implemented Oracle Financials. Initial reports were developed using standard Oracle tools by a third party. In order to provide their end users with ad-hoc reporting capabilities, Trinity began implementing Discoverer for Oracle Applications using a small pilot team representing various Business Units.
Not only did Discoverer require a more sophisticated technical background than the pilot team anticipated, they also realized that an array of other challenges stood before them:
- The data was fragmented and stored in thousands of transaction tables
- The information was not reflected in business terms
- An Oracle upgrade would require a rework of reports already created
- There was not a Discoverer help file available
After attempting to develop custom views in Discoverer, Trinity realized that to continue with that approach would be expensive and time consuming. Following a thorough analysis, Trinity was left with four options:
- Continue with the rollout as planned
- Perform additional database development work
- Hire additional internal report developers
- Install a new solution to address the Discoverer issues identified by the pilot team
The problem with the first three options was that additional time and costs would be required to provide an adequate solution. Moreover, Trinity understood the difficulty in using the product would result in little or no enduser adoption. After looking at several other solutions, including Oracle DBI, and benchmarking with other companies that used Oracle Financials, Trinity chose Noetix to help solve the existing problems realized with Discoverer. In addition, Noetix was able to provide more than 500 out-of-the-box reports (175 Financials-related).
Trinity selected Noetix over other alternatives because Noetix eliminated the custom configuration and technical issues they encountered with Discoverer plus offered the content Trinity required “out-of-thebox”. The comprehensive Noetix Help File allowed non-technical users to easily navigate to the information they wanted to view, increasing user acceptance across the enterprise.
Noetix implemented a complimentary solution that enhanced Discoverer, and enabled a much higher adoption rate and overall end user satisfaction in reporting from Oracle. With Noetix, Trinity was able to overcome the obstacles it faced with Oracle Discoverer and provide its end users with quick, easy access to their critical transactional data. End users are now able to create their own ad hoc reports within minutes and hours compared to days. Users also have the critical report protection required during application upgrades so as not to create additional rework. With minimal training, users are able to customize and share reports without the use of IT resources. Today, Trinity has trained over 100 end users in creating their own reports.
Sr. Project Manager
Trinity Industries, Inc.
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