Support Plans for the Noetix Family of Products

Standard Support

Core customer support and product releases
This is our entry-level support program. In addition to Knowledge Base access, you’ll have unlimited online incident reporting. During our Monday-Friday business hours, you’ll have online and phone support from technical support and a guaranteed 1-hour response time to your highest-priority incidents.

Gold Support

Additional support hours and success services
The Gold plan raises the bar from Standard through these additional benefits:

  • Discount on training and our Professional Services rates
  • Success serves such as priority access to beta releases, insight into our product roadmap and client advisory board discussions
  • Expanded hours for online support and phone support
  • Support access for more members of your team
  • Faster response times for all incidents

Platinum Support

Additional support hours, success services and advanced services
For the ultimate experience, Platinum offers these upgrades from the Gold plan:

  • Increased discount on trainings and Professional Services (over Gold discount)
  • Advanced services to support installation over the long-term, such as health checks, managed upgrades and performance tuning
  • Greater advanced access to new product features and customizations
  • 24/7 online and phone support for highest-priority incidents
  • Support access for more members of your team
  • Fastest response times for all incidents
Noetix Support Plan Matrix