Includes nearly 60 views covering service requests, instances, tasks, and repairs, including repair and task related financial information, and details about service contracts.

Views for: Oracle TeleService, Oracle Install Base, Oracle Field Service, Oracle Depot Repair, and Oracle Service Contracts (Limited Availability)

Views (partial list)

Service Requests
Distinct views that return data on Service Requests created either using TeleService or Depot Repair.

Repair Order Invoices
Returns data on repair actual charges and sales order lines along with the associated invoices.

Debrief Charge Lines
Returns data on debrief charge lines, debriefs, sales orders and invoice details for a service request.

Instance Repair Orders
Returns data on repair orders associated with item instances.

Answers (partial list)

  • What is the turnaround time for a service request?
  • Which service requests are associated with an item instance?
  • What is the total number of hours that a field service representative worked in a period?
  • What are the Oracle Payables invoice details for a repair order?
  • Which service contracts are going to expire in the next 30 days?

KEY FEATURES

NoetixViews features and benefits include:

Simplified Access to Data
Noetix puts the power of enterprise reporting into the hands of the people who need it most. Through business views, which provide a way to look at the data without all the complexity of how the data is stored, you can create your own operational reports and minimize your reliance on IT.

Customer Configuration-specific Content
Noetix incorporates the specific configurations of your enterprise application automatically, tailoring business views and pre-built reports to your organization without extensive effort and expense. Terminology unique to your business is displayed upfront, enabling non-technical users to create their own reports with little or no training.

Upgrade Protection
Reports developed directly against an application database are vulnerable to breakage when the application is upgraded, introducing new data table structures. Reports developed against NoetixViews however are insulated and protected from these changes, providing metadata consistency and uninterrupted reporting for business users.

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ORACLE EBS COVERAGE

SUCCESS STORIES

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